Terms and conditions

+ Introduction

These Terms & Conditions (the “Terms”) and any other rules posted on the website located at the URL http://www.babybeeoflondon.com (the “Website”), including our Privacy Policy, each of which is incorporated by reference herein, constitute an agreement between Baby Bee Of London, an EU-wide registered trademark of Treehopper Ltd (“Baby Bee Of London”, “we” or “us”) and you, the customer, governing the use of this website, your registration for an account (an “Account”) and/or the purchase by you of any product offered for sale by Baby Bee Of London (each, a “Product”) on the Website.

Please read these terms carefully to ensure you understand them. Before placing an order on this Website you will be asked to agree to these Terms. If you have any questions about these Terms, please contact us. For the avoidance of doubt, you should discontinue using the Website if you do not fully agree with these Terms.

These terms and conditions may be varied by us at any time by posting amended terms and conditions on the Website. The terms and conditions which apply to your purchase will be those terms and conditions applicable at the time of the purchase.

+ Who we are

We are Baby Bee Of London, an EU-wide registered trademark of Treehopper Ltd and we operate and maintain the Website. We are registered in England and Wales under company number 10371886. VAT number 271 0935 13. You can contact us by emailing info@babybeeoflondon.com or call 020 7736 0417.

+ Our Products

All items available for sale on the Website are designed by Baby Bee Of London, including their shape, texture, colour, materials used, contours and ornamentation.

The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of our products. Your products may vary slightly from those images.

+ Availability

All orders are subject to acceptance and availability and any Products in ‘Shopping Bag’ are not reserved and may be purchased by other customers until your order is complete and accepted by us. We cannot guarantee that any item shown on the Website will be available continuously or at any given time. We reserve the right to limit the amount of products that you order.

Baby Bee Of London may, in its sole discretion, offer you, from time to time, the opportunity to either (i) place in advance a “pre-order” for Products that are not yet available at our warehouse, which may ensure that you receive the item on a priority basis once the Products have been delivered to us and/or (ii) to register your e-mail address for notification of the arrival of the selected Products not in stock. Your rights regarding pre-orders are the same as those for any other purchase from Baby Bee Of London.

+ Placing an order

Please view the Website which enables you to place an order. Our process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

All prices are in Great British Pounds (“GBP”) and expressed inclusive of any VAT payable unless otherwise stated. If you are a customer whose credit/debit card is not denominated in GBP, your final price will be calculated in accordance with the applicable exchange rate on the day your credit/debit card issuer processes the transaction.

Payments for goods and services can be made securely by credit or debit cards or Paypal online. All credit/debit card transactions on the Website are processed using Stripe, a secure online payment processor that encrypts your credit/debit card details in a secure host environment. Alternatively, if selecting the PayPal option at checkout, you will be redirected to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once your payment is complete, you will then return to the Website. Payment will be debited and cleared from your account in full at the time you place your order, including with respect to any pre-order.

If you discover that you have made a mistake with your order after you have submitted it to us, please contact us immediately by e-mail to support@babybeeoflondon.com.

We will confirm our acceptance of your order by sending you a confirmation email confirming that the items have been despatched (“Confirmation”). The Contract between us will only be formed when we send you the Confirmation.

We may, in our discretion, refuse to accept an order from you for any reason, including if we are unable to obtain authorization for payment, shipping restrictions apply to a particular item, the Product(s) you order are out of stock or do not satisfy our quality control standards or are withdrawn or you do not meet the eligibility criteria set out in these Terms.

If we are unable to supply you with a given item for an order, for example because that item is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by email and we will not process your order. If you have already paid for the products, we will refund you the full amount charged as soon as possible.

+ Delivery

Delivery will be made to the address specified by you on the completed order form. When placing your order you can choose from a range of delivery options. Our delivery charges will be specified at the time the order is placed.

Once an order is placed, our goal is to ship all items in stock from our UK warehouse within 2 business days (3 if the order includes gift wrapping). This does not apply to pre-order items.Once our carrier picks up your order, they make every attempt to deliver it within the timeline selected in your ship method. Whilst we will use reasonable endeavours to deliver the items on the agreed date we will not be liable for any failure to deliver on the stated date or at the stated time.

Once your order is shipped, you will receive an email with your online tracking number.

Upon delivery of an order, you agree to inspect the Product(s) for the correct quantities and any obvious faults, defects or damage.

With respect to Products that are delivered with Signature on delivery, if delivery is delayed because you are not at the place of delivery stipulated in your order on the designated delivery date, or you refuse to sign for the delivery of the Product(s) on delivery or if you do not (within two weeks of our first attempt to deliver the Product(s) to you) accept delivery or collect the Product(s) from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following: (x) charge you for any reasonable costs reasonably incurred by us, including redelivery costs; and/or (y) no longer make the Product(s) available for delivery or collection and notify you that we are immediately cancelling your order, in which case we will refund to you or your credit/debit card company, as applicable, any money already paid to us, less our reasonable administration charges, including the amount charged for attempting to deliver and then returning the Product(s).

+ International Orders (outside of Europe and Australia)

We ship internationally from the UK. Please note that it may not be possible for us to deliver to some locations. Should this be the case, we will inform you using your contact details and arrange for cancellation of the order or an alternative delivery address.

Orders with shipping addresses outside of the UK, Europe and Australia are considered “International Orders”. Please note that you are responsible for your country’s taxes and customs fees if applicable. International orders may be subject to delays due to customs clearance procedures in the destination country. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Once Baby Bee Of London has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise.

All international orders (outside of Europe and Australia) are considered final sale once shipped and are therefore ineligible for refund or exchange. Please contact support@babybeeoflondon.com if you have any color or other questions prior to placing your order.

+ Returns or Exchanges

If you're not absolutely delighted with your Baby Bee Of London online purchase, we are happy to allow you to return your item(s) for a refund or exchange within 30 days of purchase. In this event, you are responsible for following our return policy and returning the Product to us as soon as reasonably practicable, but in no event later than 30 days from the order date. Products eligible for return must be returned unused, unwashed in their original packaging with all tags and manuals. Please email support@babybeeoflondon.com or log in to your account to process the return or exchange.

We do not accept returns of items that are specified as non-refundable, such as e-gift cards and gift wrapping, unless they are faulty. In addition, returns are not allowed on Products purchased at a Baby Bee Of London Pop-up, workshop or similar event.

If you would like to return an item, you are responsible for paying the cost of returning the item to us. Returning Products is always at your risk. If you return any Product for any reason, you must ensure that it is adequately packaged and insured. We will not accept any responsibility for damage caused by inadequate packaging by you or if the Product is damaged or lost while being returned to us.

In the case of exchanges, you will be required to pay the delivery cost of the exchanged item (this will also apply in circumstances where the original order qualified for free delivery).

If you return a Product to us in accordance with our return policy within 30 days of the order date, you will receive a refund which will be credited to the original payment method. Refunds will be in the amount of the Product price plus taxes, if applicable, less the original shipping cost. We will process the refund due to you as soon as reasonably practicable after the Product(s) have been returned to us and, in any case, within 5 business days of our receipt of the returned Product(s). Please note that refunds can take up to ten working days to appear in your account due to varying processing times between payment providers.

+ Faulty Products

Products are considered faulty if they are received damaged or where a manufacturing fault occurs within 30 days of order. Products that are damaged as a result of normal wear and tear are not considered faulty. You must notify us as soon as possible from the date of delivery (and in any case, within 14 days of delivery) or (where the defect or failure was not apparent on reasonable inspection) within 14 days after discovery of the defect or failure. Please email support@babybeeoflondon.com to notify us of the faulty item. We will replace it at no additional charge or alternatively we will offer you a full refund for the cost of that item, including shipping.

+ Gift cards

We are pleased to offer digital gift cards to our customers. Purchasing a digital gift card creates a unique code, which is sent by email. The recipient can enter this code at checkout to subtract the gift card value from their order total. You can choose to send the gift card to yourself, or you can also send it directly to the recipient with a personal message. Gift cards never expire. Gift cards are not refundable.

+ Babywearing and Medical Information

You expressly acknowledge and agree that all babywearing and medical information provided on the website, including all text, photographs, images, illustrations, graphics, audio, video and audio-video clips, and other materials, whether provided by Baby Bee Of London or by third parties, is provided for informational purposes only and is not intended to be and should not be used in place of (i) the advice of your GP or other medical professionals, (ii) a visit, call or consultation with your GP or other medical professionals, or (iii) information contained on or in any product packaging or label. You should never disregard medical advice or delay in seeking medical advice because of any content presented on or via the website.

+ Intellectual Property Rights

Baby Bee Of London is an EU-wide Registered Trademark and protected under trademark legislation.

The Website and its content, features and functionality, including, without limitation, website “look and feel”, information, software, text, graphics, logos, button icons, images, audio clips, video clips, data compilations and the design, selection and arrangement thereof, are the exclusive property of Baby Bee Of London, our licensors or other content suppliers, and are protected by UK and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws, and may not be used or exploited in any way without our prior written consent.

You may not under any circumstances:

  • Copy or print any of the Content, whether licensed by us or otherwise, unless and to the extent it is for your own personal, non-commercial use and you must retain all trademark, copyright and other proprietary notices contained in and on any such Content;
  • Reproduce, download, modify, translate, add to, distribute, transmit, publish, perform, display, disclose, archive, upload, broadcast or sell, sublicense, index or exploit any part of the Website or the content thereon in any medium, either directly or through the use of any device, software, internet site, web-based service or other means, without our prior express written permission;
  • Remove, alter, bypass, avoid, interfere with or circumvent any copyright, trademark or other proprietary notices marked on the Content or any digital rights management mechanism, device or other content protection measures either directly or through other means.

+ Using the Website

We are pleased to grant you a non-exclusive, revocable, limited license to use the Website solely for your personal and non-commercial use.

+ Termination by Registered User

You may terminate your Account at any time by sending an e-mail to support@babybeeoflondon.com with “Cancel Account” in the subject line or you may unsubscribe to a Subscription by clicking the “Unsubscribe” link at the bottom of the email or sending an email to support@babybeeoflondon.com with ‘Unsubscribe” in the subject line. Please allow up to 10 business days for termination to take effect. Following termination, you will not receive any further communications from us unless and until you re-register by creating a new Account or request a new Subscription. Our rights under these Terms will expressly survive termination of these Terms, the cessation of your use of or access to the Website, termination of your Account and/or cancellation of your Subscription.

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

+ Information about you and your visits to our site

We collect certain data about you as a result of you using this Website. This is described in more detail in our privacy policy.

+ Our Liability

Where items are sold under a consumer transaction your rights which you are entitled to as a matter of law under the Consumer Rights Act or other legislation are not affected by any of these terms and conditions.

We shall not be liable to you by reason of any representation, or any implied warranty, condition or other term or any duty at common law, or under the express terms of these terms or this Agreement, for any consequential loss or damage (whether for lost profit, lost opportunity or lost reputation or otherwise), costs expenses or other claims for consequential compensation whatsoever (and whether caused by our negligence, our employees or agents or otherwise) which arise out of or in connection with the supply of products or their use or resale by you, except as expressly provided in these conditions.

Our entire liability under or in connection with these terms and conditions shall not exceed the price of the items supplied.

Nothing in this clause or any other of these terms and conditions will exclude or limit our liability in respect of death or personal injury caused by our negligence.

+ General Terms

These terms and conditions and this Agreement will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase products.

You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions to another business where we reasonably believe your rights will not be affected.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

We shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control. If you have any queries or wish to make any complaints about us or our products please contact info@babybeeoflondon.com.