orders & SHIPMENT
ORDERS & SHIPMENT
+ How can I track my order?
Once your order is shipped, you will receive an email with your online tracking number.
+ When will I receive my order?
Once an order is placed, all in stock items will ship from our UK warehouse within 1-2 business days. Orders placed before 11am GMT usually ship within 1 business day. If your order is placed after 11am GMT, please allow for 1 additional business day for processing (excluding UK bank holidays). Once our carrier picks up your order, they make every attempt to deliver it within the timeline selected in your ship method. Please kindly note that we cannot guarantee arrival dates and are not responsible for carrier delays.
Est. transit time from shipment to delivery:
UK: 2-3 business days
Europe: 3-5 business days
Australia: 7 business days
International: up to 20 business days
+ Do you deliver internationally?
We currently deliver to the UK, EU and Australia. Delivery fees vary depending on the destination. Detailed pricing is available at shop checkout. Please note that you are responsible for your country’s taxes and customs fees if applicable. International orders may be subject to delays due to customs clearance procedures in the destination country. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Once Baby Bee Of London has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise.
All international orders (outside of UK and Europe) are considered final sale once shipped and are therefore ineligible for refund or exchange. Please contact firstname.lastname@example.org if you have any color or other questions prior to placing your order.
+ International orders: Will I have to pay import taxes and duties?
Australia: all orders up to AU$1000 (based on current exchange rates) are exempt from duties.
International (other): Please note that you are responsible for your country’s taxes and customs fees if applicable.
+ What is a pre-order?
Our pre-order baby wraps are items that are currently being produced in our factory! Please check the product description to find the release date for each item. Placing a pre-order means that the baby wrap is purchased and held for you before shipment.
+ When will I receive my pre-order item?
Please check the product description of your pre-order baby wrap to find its release date. As soon as your item is in stock at our warehouse, it will be shipped and you will receive an email confirmation with your tracking number. Orders that contain pre-order items will be held until all items are available to ship. If you are interested in having your order shipped partially, please reach out to us at email@example.com.